Our policy lasts 7 days from the date of delivery. If 7 days have gone by since then, we can’t offer you a refund or exchange.
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund. To be eligible for a return, the product must be in original condition with the box (if applicable) and must meet any of the below criteria:
- The item received is incomplete.
-The item is damaged when received.
-The item is incorrect.
In order to receive your refund please follow the steps below:
Request your Return Authorization Number and by emailing firstname.lastname@example.org with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address where you can mail the product you would like to return.
To assure your refund please use a trackable mail service; we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.)
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at UniBeem. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.